SnackDragon Vending Machines and Spare Parts

Five reasons:

• Directly from German warehouse: New machines are pre-loaded and will be delivered in 4–5 working days from the order.
• All proofs included: The document package includes CE declaration of conformity, energy certificates, RoHS, EMC and LVD test, refrigerant detection, WEEE reg. no., technical data sheet as well as operating, installation and safety instructions. For the cooled models EPREL energy label and product data sheet are visible before purchase; We will send the complete package by e-mail after purchase.
• Transparent prices: All net prices and surcharges are publicly available in the configurator, without hidden costs.
• Liability for defects and spare parts: For new machines and modules, the limitation period for claims for defects according to GTC is one year from delivery; all spare parts relevant for exchange are available from German warehouses at short notice.
• Deutsche GmbH: Contract and invoice are from Ventec Systems GmbH (AG München, HRB 301194).

Check seven points before buying:

• Manufacturer:. Does the supplier name manufacturer and type of the machine, or just a product name?
• Documents:. Does the supplier provide CE declaration of conformity, test reports, RoHS, EMC and LVD verification, refrigerant detection and WEEE registration?
• Energy label: Are EU energy label and product data sheet visible before purchase (EPREL obligation) for refrigerated machines?
• Imprint: Is there a registered company with a commercial registration number behind it?
• Prices: Are prices publicly available on the website instead of just on request?
• Liability for defects and spare parts: Is the defect handling clearly described and are spare parts available?
• Honest statements: Serious suppliers do not promise a secure return. Location, assortment and operation decide on the economic success.

You can check all seven points at SnackDragon before buying.

SnackDragon is our sales brand. The machines are manufactured by the Hunan TCN Vending Machine Co., Ltd., No. 058 North Yinzhou Road, High-Technology Industrial Park, Ningxiang City, Changsha, Hunan, China.

The type designation of the model in question is given in the technical data on each product page, together with the manufacturer and address.

We call manufacturers and type designation open so that you can assign CE documents, energy labels and spare parts at any time. Ventec Systems GmbH is your partner, contact person for defects and sender of all documents.

SnackDragon sells exclusively to business customers, including part-time operators and sole traders. Sales to private consumers are not offered. As a commercial customer you receive business prices, invoice, product documents and a clear defect handling from a single source.

• CE declaration of conformity
• Energy evidence
• RoHS certificates of conformity
• EMC evidence
• LVD evidence
• Refrigerant detection (R1234yf)
• WEEE-Reg.-Nr. DE 98205872 (Geräteart Wärmeüberträger)
• Technical data sheet
• Operating, installation and safety instructions

For the cooled models EPREL energy label and product data sheet are visible before purchase. All documents are sent after purchase by e-mail.

For new machines and modules, a limitation period of one year from delivery applies to entrepreneurs according to § 10 of our GTC. In addition, three years spare parts are included for each machine free of charge. In the first year we repair a defect at our expense; a spare part is sufficient by post, we send it, a technician is necessary, we pay it. In the second and third year spare parts and shipping stay free, you organize the installation. Spare parts are available for at least eight years; after that we deliver further as long as we can get them from the manufacturer. Liability & Service.

Product price, options and shipping are shown net in the configurator. The order confirmation confirms the binding total price and delivery date.

In addition to the machine, additional running costs may arise:

• Electricity costs: The EU energy label shows 2,340 kWh/year, equivalent to about 195 kWh/month. Depending on the electricity tariff, this is roughly EUR 45–60 per month for one cooled vending machine or one CSC-10N; actual consumption can be lower in cool indoor locations.
• Rental costs at the location: Depending on the agreement, as fixed monthly rent, share of sales or free location.
• Inventory: for filling, depending on the range and filling quantity, often several hundred euros.
• Spare parts and components: only if necessary; all replacement-relevant spare parts are available from German warehouses at short notice, assemblies run via spare parts service, usually 3–4 working days.
• Cleaning and care: either own time or external costs, depending on the model of care.

Our machines are new in stock and are delivered in 4–5 working days from the order. Delivery by freight forwarding to the location (truck with loading platform and lifting trolley, without pallet), provided that this is accessible on ground level and without stairs. We ship spare parts and payment modules in stock by DHL, usually in 2–3 working days. We assign assemblies from the spare parts service and deliver them to the specialist company in 3–4 working days.

Delivery costs EUR 375.00 excl. VAT per machine within Germany and EUR 675.00 excl. VAT per machine to France. The forwarding company delivers with a tail lift and pallet truck to the ground-level installation point, provided it is accessible without stairs. For spare parts, the highest required shipping class applies per order: letter post · EUR 3.90, DHL spiral shipping within Germany · EUR 6.49, DHL parcel · EUR 6.90, standard parcel · EUR 9.90, display · EUR 24.90, large/long parcel · EUR 39.90, cooling system · EUR 79.90 and front glass by special delivery · EUR 199.00 net. We confirm the shipping cost before the order for displays, large/long parts, cooling systems and front glass.

No, dowels, anchors and screws are not included. The reason: The suitable fastening material depends on the surface, and it is different at each location. Which fastening fits which floor is the next answer; the parts are available in the hardware store. Which fastening is suitable can only be assessed on site. For screed, cavity floor or unclear construction, ask at the hardware store.

The machine is fixed by the holes in the feet:

• Concrete: Heavy-duty dowels or concrete anchors.
• Floor coverings, tiles, natural stone or other floor coverings: The fastening must not only be in the floor covering or screed. It must be securely anchored under it in the concrete ceiling or in the concrete slab.
• Portable wood: sufficiently long wooden screws.
• Hollow or double bottom: In the hardware store, let us advise you which dowels, anchors or screws reach to the concrete ceiling or concrete slab below.

The machine is designed for protected indoor locations; in unheated areas the temperature must remain reliably above 0 °C.

A normal socket (Schuko, 230 V), the same one that a printer or a coffee machine is in. No high current, no special connection.

The machine needs little power: 500 watts, that is less than a toaster. It is important only what else is attached to the same fuse, that is called a circuit, usually several sockets in a room. If there is additionally a kettle, a microwave or a heater, the fuse flies at some point and the machine is without cooling. A standard 16-ample fuse carries around 3,600 watts.

One rule applies without exception: The plug belongs directly into the wall socket, never into a multiple socket and never over an extension cable. Which socket hangs on which fuse, the location provider or the house management knows. Conversions usually no one has anything to do with it.

No. The refrigerant is in a closed cooling system. In normal operation no regular refilling is required. Service work on the cooling system should be carried out by a suitable refrigeration/service technician.

The machine is installed and connected to a normal 230 V socket; a specialist company is not necessary for this. If you have any questions, we will support you free of charge via WhatsApp or e-mail.

The extension module adds about 360–600 products to the CSC-10C at the same location.

• The CSC-10C handles control, payment and sales.
• The extension module is connected directly to the CSC-10C.
• Together, the capacity is about 720–1,200 products, depending on the product size.
• One central payment point serves both units.

The expansion module suits locations with high demand or a wide product range.

• Approximately 360–600 additional products at the same location.
• Less frequent refilling.
• A payment system for both units.
• Total width required: approx. 2,16 m.

We recommend card payment and cash. At some locations, a purely cashless operation can also be useful.

All three systems connect card payment with automatic connection; they differ especially with card readers, display and additional functions.

• VPOS Touch: 2.4-inch touchscreen with contactless payment, chip, magnetic stripe and Nayax Core telemetry.
• Onyx: compact round solution with integrated contactless/NFC reader, 2.4-inch touch display, IP55/IK06 and Nayax telemetry.
• Senvend UX700: 5-inch HD touchscreen with contactless payment, chip, magnetic stripe and QR; age verification is possible as an additional function depending on the system operator.
• For an age test with Nayax, the separate ICT-DCM5 module can be provided.
• Our recommendation: For most locations, the VPOS Touch is the right choice. If you have an exposed installation position, you can take the Onyx because it is more robust with IP55/IK06. We offer the Senvend UX700 individually, not installed ex factory; it bundles payment and age testing in one device.

For complete SnackDragon configurations, we match the installed components. When buying a module separately, the machine model, controller, interface, installation space and operator account must suit the intended use. If anything is unclear, we check these points before ordering:

• Vending machine model and control
• MDB/DEX connection
• Payment system and operator account
• Telemetry or age test

As a rule of thumb: Office and administration run with snacks, cold drinks and confectionery; fitness and sports locations with drinks, protein and bar products; workshop, warehouse and industry with larger portions, cold drinks and energydrinks; publicly accessible locations with hygiene items. In our fill product database you will find over 300 articles with purchase price, selling price proposal and source, in spirals of the same type the matching spiral per product.

The operator is responsible for product range, labelling, age restrictions and location-related obligations. For products with age testing, the appropriate age testing should be planned in advance.

Yes. According to § 31 VerpackG, from 12 August 2026 § 46 VerpackDG, all distributors must charge at least EUR 0.25 Deposit on disposable beverage packaging including VAT. This also applies to machine operators. Covered are plastic, metal, glass, paper and composite material; except for packaging under 0.1 l and above 3.0 l. Calculate the stake separately from the product price: You pay it in the purchase and charge it in the sale, so it is not a yield. For vending machines, the law additionally requires a return option at reasonable distance to the vending machine.

No. Vending machines for goods and services are not subject to the requirement for a certified technical security device (TSE) under the Cash Register Security Ordinance (KassenSichV), and the receipt-issuing obligation does not apply to them either. The general tax recording and retention obligations remain: sales must be recorded completely and transparently. The machine provides sales and billing data through its device management on the touchscreen. Coordinate the specific implementation with your tax adviser.

For business customers, we voluntarily offer a return within 30 days of delivery. It must be agreed in advance and confirmed in writing; this does not result in a legal right of consumer revocation. In case of complete, undamaged goods without visible traces of use, we refund up to 100% of the value of the goods, in case of slight traces of inspection or use up to 90%, in exceptional cases 80%. The customer usually carries the return transport. In case of a vending machine, this is a forwarding delivery. The details are in the return terms.