Cancellation information

No consumer right of withdrawal in the B2B shop

SnackDragon.eu is aimed exclusively at entrepreneurs (Unternehmer) within the meaning of § 14 BGB (German Civil Code), legal entities under public law and special funds under public law (öffentlich-rechtliche Sondervermögen). Sales to consumers (Verbraucher) within the meaning of § 13 BGB are excluded.

Consequence for orders

The statutory consumer right of withdrawal (Widerrufsrecht) exists only for consumers. There is therefore no statutory right of withdrawal for orders placed by entrepreneurs.

For complete, functional standard goods with no or only light signs of use, business customers benefit from a voluntary return option within 30 days of delivery. In the case of light signs of use, the refund is reduced. We agree cancellations and other goodwill solutions on a case-by-case basis. Details are set out in the return conditions.

We agree the return transport jointly. As a rule, the customer bears the costs of return transport unless otherwise agreed in writing. Additional costs such as freight forwarding, installation, packaging, payment processing or special configuration are not refunded automatically.

Individually configured products and special procurements

Individually configured products and special procurements are not covered by the 30-day return option. A take-back may be agreed in individual cases.

Transport damage and defects

This information does not affect any statutory rights in respect of defects (Gewährleistungsrechte) or the duties to inspect and give notice of defects (Untersuchungs- und Rügepflichten) in commercial transactions. Obvious transport damage, short deliveries or incorrect deliveries must be reported without undue delay.

Contact

If you have any questions about returns, cancellations or defects, you can reach us at info@snackdragon.eu.

Status: June 2026