SnackDragon Vending Machines and Spare Parts

You buy from Ventec Systems GmbH, a German company. We offer new vending machines, matching payment systems, product documents and spare parts service from a single source. Prices for products, equipment and shipping are shown openly. Each product page states whether the product can currently be ordered and which delivery time applies. The terms for liability for defects and spare parts are set out under Liability & Service.

Check the following:

• Are the manufacturer and model clearly named?
• Can you find complete supplier and contact details?
• Are the required safety, energy and conformity documents available?
• Are prices including shipping, delivery status, defect handling and spare parts supply clearly described?

Be cautious about promised profits. Economic success depends on location, product range and operation.

The manufacturer is Hunan TCN Vending Machine Co., Ltd., No. 058 North Yinzhou Road, Ningxiang City, Changsha, Hunan, China. SnackDragon is our sales brand.

We name the manufacturer and type designation openly so that you can always clearly match CE documents, energy labels and spare parts to your machine. Your contractual partner and contact for defects is Ventec Systems GmbH.

Only business customers can order from SnackDragon. This includes part-time operators and sole traders.

The documents you receive depend on the machine model purchased and its equipment. SGS test certificates are available. The document package includes the manufacturer's declaration of conformity, for refrigerated models the EPREL energy label and product information sheet, separate refrigerant documentation for R1234yf, the technical data sheet, and German-language operating, installation and safety instructions. For built-in payment or radio modules, the declarations for the supplied equipment are added.

The WEEE reg. no. DE 98205872 appears on the sales documents and in the data sheet. The EPREL documents are publicly available in the EPREL database. We send the complete document package for your machine by email after purchase.

As a rule, liability for defects applies for one year from delivery. Statutory exceptions remain unaffected. In the case of a justified defect, we cover the necessary costs.

For our new machines, you receive the required spare part free of charge, including shipping, for three years in the event of a defect, in accordance with the warranty terms. In the first year, in the case of a justified defect, we also cover the cost of any necessary installation service.

Function-relevant spare parts remain available for at least eight years from delivery. The details are set out under Liability & Service.

All prices for products, equipment and shipping are shown net, that is excluding VAT, on the website. In the final order step you also see the VAT and the total amount including VAT.

In addition to the purchase price, you should budget for:

• Delivery: €375 net per machine within Germany.
• Installation: suitable fixing material for the floor at the location.
• Electricity: The energy labels of the refrigerated machines each state 2,340 kWh per year. At an electricity price of €0.30 per kWh, that comes to around €59 per month per machine. Costs may vary depending on your electricity tariff and consumption.
• Location: rent or a share of sales, depending on the agreement.
• Stock: often several hundred euros for the initial fill, depending on the product range and fill quantity.
• Card payment: monthly fees and fees per transaction, depending on the contract.
• Operation: time or costs for refilling, cleaning, maintenance and spare parts if needed.

The official German depreciation table specifies 5 years for goods vending machines and 7 years for beverage vending machines. For a combined snack and beverage machine, the tax classification depends on how the machine is actually used. Clarify the appropriate classification with your tax adviser.

Yes, for delivery within Germany. The TCN-CSC-10C(V22) in standard equipment costs a one-off €4,995 net. A financing example over 60 months comes to around €104 net per month, around €6,240 net in total.

The rate depends on equipment and term. The monthly rate is shown on the machine product pages directly below the total price. You submit the request via the button on the product page. Subject to a positive credit check, you receive the binding offer from the financing company.

If the model can be ordered, the delivery time within Germany is 4 to 5 working days from the order. For payment in advance, the delivery time starts once payment has been received. The product page shows whether a model can currently be ordered. We state the binding delivery date in the order confirmation.

The freight forwarder unloads the machine with the truck's tail lift and moves it to the installation point on a pallet truck. The route there must be at ground level and free of stairs. If there are stairs or other obstacles, clarify the delivery with us before ordering.

Shipping within Germany costs €375 net per machine.

No. The fixing holes in the machine feet are already provided. Fixing material, for example heavy-duty anchors or wood screws, is not included because its type and length depend on the floor construction.

The machines weigh several hundred kilograms. Before they are put into operation, they must be anchored to the floor through the existing holes in the feet so that they cannot tip over. On load-bearing concrete, use suitable heavy-duty anchors. This also applies to tiles, natural stone, screed or other floor coverings if there is load-bearing concrete underneath. In this case, the anchors must pass through the upper layers and hold in the concrete. On load-bearing timber, sufficiently long wood screws can be used. Hollow or raised floors require a fixing suited to the existing floor construction. If you do not know what the subfloor is, clarify which fixing will hold securely before anchoring.

The machine is designed for frost-free indoor spaces.

The machine needs a standard earthed wall socket that is used only for the machine. Plug it directly into the wall socket, not into a power strip or extension lead.

No. The refrigerant is contained in a closed cooling system. No regular refilling is required in normal operation. Work on the refrigerant circuit may only be carried out by a suitably certified refrigeration company.

You set up the machine securely against tipping as described in the instructions and connect it to the designated wall socket. If you have questions about setup, we support you free of charge via WhatsApp or email.

If needed, we arrange service in Germany, France, the Netherlands and Switzerland. After reviewing the case, we contact a suitable service company near you. We agree on the approach and costs with you in advance.

The TCN-CSC-10N is an add-on machine. It extends the TCN-CSC-10C(V22) by about 360 to 600 products. Control and payment run through the main machine. It does not work on its own. For this, the main machine needs the matching factory-fitted extension connection. This connection cannot be retrofitted later.

Together, both units hold about 720 to 1,200 products, depending on product size.

The TCN-CSC-10N makes sense if you want to offer more choice at the same location and refill less often. It requires the extension connection on the TCN-CSC-10C(V22). Both units share its payment system.

Depending on the equipment, your customers can pay at the machine by card, smartphone, coins and banknotes. For card payment, you need an account with the respective payment provider.

All three enable card payment. The main differences:

• Nayax VPOS Touch: contactless by card or smartphone, as well as by inserting or swiping the card. Telemetry is integrated.
• Nayax Onyx: contactless by card or smartphone. Telemetry is integrated.
• SENVEND UX700: contactless by card or smartphone, as well as by inserting the card and entering the PIN on the touchscreen. Telemetry and age verification can be booked as extras.

For Nayax you need a separate Nayax contract, and for SENVEND a separate SENVEND contract. Each involves ongoing fees.

On the TCN-CSC-10C(V22), TCN-CEL-10C(V22) and TCN-D900-9C(V22), Nayax VPOS Touch is standard. Alternatively, you can choose SENVEND UX700 as the built-in payment terminal. On the wine vending machine, ICT DCM5 remains installed for age verification. Delivery with SENVEND built in requires a check of the specific machine variant. Both terminals are also available separately. Age verification with Nayax requires the separate ICT DCM5.

For a complete SnackDragon machine, we match all built-in parts to each other. If you buy a payment or add-on module separately, the machine model, connections, installation space and your account with the payment provider must be compatible with it. If you are unsure, we clarify this before you order. The same applies to online retrieval of sales and machine data and to age verification.

You choose the product range yourself. As the operator, you must comply with the labelling, hygiene, deposit and age rules that apply to your products, as well as the requirements at the location. For age-restricted goods, their sale must be permitted at the chosen location. Age verification must be activated for the compartments holding these products.

Not on all drinks. For single-use beverage packaging subject to a deposit, you must charge a deposit of at least €0.25 including VAT on sale. Whether a deposit applies is usually indicated by the deposit symbol on the packaging. When selling from vending machines, you must also offer a suitable return point within reasonable distance and refund the deposit there.

No. Under § 1 of the German Cash Register Security Ordinance (KassenSichV), vending machines for goods and services do not require a technical security device (TSE). There is also no obligation to issue receipts automatically. You must nevertheless record sales completely and traceably. You must retain the related records as required by law. Agree with your tax adviser which machine and payment reports you use for this.

Yes. Business customers can return complete, fully functional standard goods with no or only slight signs of use within 30 days of delivery. For slight signs of use, we refund 90% instead of 100% of the value of the goods. If the purchase is financed, the financing company must agree to the reversal. Return transport and further conditions are set out in the return terms.

To get started, you need:

• the required business registration and tax registration,
• for food, the registration of your business and the notification of your machine locations as required by the competent authority,
• an agreement with the site provider covering installation, electricity, access and remuneration,
• an account with the payment provider for card payment, and
• the required age verification for age-restricted goods.

Which labelling, hygiene and deposit obligations apply depends on your product range.

Packaged goods: Each individually sold pack must bear the information required in Germany completely, legibly and in German. Depending on the product, this includes, for example, the name, ingredients, allergens, nutrition information, net quantity and a best-before or use-by date where required.

Imported goods: Missing mandatory German information must be added on the pack or on a label before sale. The original packaging alone is not always sufficient.

Inner packs from multipacks: These may only be sold individually if they bear the required information themselves.

Unpackaged goods: Allergen information must be available on or next to the machine.

Yes, if one of the two conditions of § 9 (3) of the German Youth Protection Act (JuSchG) is met:

• The machine is located in a place that is inaccessible to children and young people.
• The machine is located in commercially used premises. There, technical age verification or constant supervision prevents children and young people from taking products.

We always offer the TCN-D900-9C(V22) with the ICT DCM5 age verification module. If the machine is stocked without age-restricted goods, age verification is not legally required.